Effective Date: August 20, 2025
Website: www.thesaveme.lk
Company: SaveMe.lk

1. Overview

At SaveMe.lk, your satisfaction is our priority. We take great care to ensure that all products are delivered in good condition. However, if you receive a damaged or defective item, you are eligible for a return or replacement under the conditions below.

2. Eligibility for Returns

  • Returns are only accepted if the item is damaged or defective upon delivery.

  • You must report the issue within 5 days of receiving the product.

  • The product must be unused and in its original packaging when returned.

3. How to Report a Return

If your order arrives damaged, please contact us within 5 days through one of the following methods:

  • Website: www.thesaveme.lk (via contact form or support page)

  • WhatsApp: Message our support number

  • Phone: Call us at 076 227 3799

When reporting, please include:

  • Your order number

  • Photos or videos of the damaged product

  • A brief description of the issue

4. Return Process

  1. Once we verify your request, we will arrange for the product to be returned.

  2. After receiving and inspecting the returned item, we will notify you about the approval or rejection of your claim.

  3. If approved, you may choose one of the following options:

    • Replacement: A new item will be sent to you (subject to stock availability).

    • Refund: A refund will be processed to your original payment method.

5. Refund Timeline

  • Refunds may take 7–14 business days to appear in your account, depending on your bank or payment provider.

6. Non-Returnable Items

  • Returns are not accepted for items that are not damaged or defective.

  • Products reported after 5 days of delivery are not eligible for return or refund.

  • Items used, altered, or without original packaging will not be accepted.

7. Contact Us

For any questions about our Return & Refund Policy, please reach out to us:

SaveMe.lk
157, Old Road, Beruwala, Sri Lanka
Phone: 076 227 3799
Email: shop@thesaveme.lk